As well as sales of new and refurbished Medical ultrasound scanners, MIUS offer a wide range of other services, from maintenance contracts and component repairs such as probes and endoscopes to keep your systems in the best condition possible to providing EBME Test & QA products and application training. Please feel free to browse the service section to get an idea of everything that MIUS can offer you to keep your ultrasound scanner in the best condition. Servicing/Maintenance programmes available for refurbished Medical Ultrasound scanners.
Service Maintenance contracts available for:
- Medical Ultrasound scanners
- X-Ray systems
- Stress systems
- CT & MRI systems
- ECG equipment
MIUS have been servicing and maintaining medical equipment since 1997 (including medical ultrasound scanners) and have built up an extensive client list. We service most makes of systems, new and old and are currently look after in excess of 2000 systems. Our customers have expressed approval of our service and comment that they are very please with the quick response, quality of work and the savings they have made. In the last 15 years MIUS have helped the NHS save millions of pounds through cost effective servicing.
Key Points in the MIUS Service Contracts (Medical Ultrasound Servicing)
- Our call out response time is guaranteed to be less than 24 hours (during business hours). In emergency situations we try our best to have your designated engineer on site the same day.
- Our minimum call our fee includes all travel and one hour labour
- One phone number, no automated call handling
- Technical phone support for contract holders
- A full safety test on complete system
- QA test is performed during every visit and a thorough QA report is provided. This data provides the basis for serial progress monitoring of the system to ensure any degradation is noticed, however small or subtle should it occur
What makes MIUS different to other service providers?
Trust and Reliability An independent UK company you can trust who will consistently deliver and exceed its promises.
Customer focused Everyone at MIUS is totally committed in our endeavour to ensure that all our customers receive the very best in service support. We continually monitor our service support procedures from service contract requirements to the time the job has been completed. Our entire business is built on providing the highest level of customer satisfaction.
Communication By regularly communicating to you and your team we minimise the issues you face regarding room/imaging equipment downtime, room planning and patient throughput, you are kept informed of expected Engineer arrival and if parts are required delivery times and expected completion and handover times, therefore keeping you in control.
Fully trained Engineers All our Engineers regularly attend a dedicated Technical Centre where they are given the latest and most up to date training on specific systems. This means our Engineers that attend at your site have been trained at the highest level and will professionally and efficiently ensure that your systems are maintained at the highest level
Proven expertise We have a reputation for providing exceptional service developed during 20 years of professionally supporting the Healthcare Industry. Our business is Gold standard engineering support, we will endeavour to maintain your imaging equipment, whatever age, for as long as you consider it is safe to do so.
Rapid response times We offer contracts with same day on-site response; every call is handled efficiently from our Gloucester offices, met with a swift response and the attendance of a fully qualified Service Engineer.
An increasing stock of parts in stock and delivered within 24 hours By having regular parts available at our Gloucester warehouses we are able to maximise uptime and minimise downtime.
Systems Serviced Our Engineers are fully qualified to service all your imaging equipment, be it Ultrasound, CT/MRI, X-Ray or even Endoscops and ECG systems We service equipment manufactured by all the leading OEMs including:
- As well as equipment from other manufacturers
PPM (Planned Preventative Maintenance)We carry out all maintenance procedures specified by the system manufacturers, but also ensure maximum system uptime by providing additional checks to avoid any downtime between services.
Customer Satisfaction Our exceptionally high customer retention rate reflects the quality and evidence of our excellent support. References from satisfied customers always available
Competitive Being an efficient well run organisation with lower overhead costs than our competitors we are able to pass savings on to our customers.
Tailored Service Contracts Our aim is to build a long term partnership with our customers and we are able to provide a very flexible and different approach to service contracts and will always endeavour to tailor your service requirements to your exact financial and/or technical and clinical requirements. This means more accurate budgeting and cost control.
Out of Hours availability We have an out of hours contact point that means you can contact us if an Emergency arises. This minimises your downtime and patient clinic cancellations as well as patient inconvenience.